When and how to ask feed-back to customers The right time and channel to request the feed-back to customers, depends on the specifics of each business, but there are some rules. The Important thing is that at any step of the client in interaction with the brand, the...
How do you measure your client’s experience? Whether you have a start-up or a multinational business, to measure customer experience is paramount if you want to have loyal customers and a long-term business strategy. Net Promoter Score (NPS) NPS is the most...
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