Latest Perspectives
Stay one step ahead with insights that save time, money, and missteps.
Our articles are written by Customer Experience professionals and grounded in real-world experience, proven practices, and industry know-how from across the globe.
Whether you’re just starting or scaling your CX strategy, there’s something here for you.
The Impact of AI on Employee Experience – Transforming Workplaces for the Future
As artificial intelligence (AI) continues to advance at a rapid pace, businesses around the world are experiencing profound shifts in ...
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Discovering Customer Experience Insights from Ian Golding: A Conversation with a CX Expert
We had the joy and honour of talking with Mr. Ian Golding, a globally renowned Customer Experience thought leader, at ...
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Best practices for using and analysing data to improve the customer experience – Valentin Radu, Founder and CEO, Omniconvert
Valentin Radu is the founder and CEO of Omniconvert, a company that focuses on measuring the return on experience and ...
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