COMMUNITY
Together, we grow.
We founded the Romanian CX Professionals Community to connect, inspire, and support the development of individuals and the customer experience filed in our country.
Through meetups, open conversations and learning sessions, we bring together passionate professionals to share best practices, proven methods, and fresh ideas.
It’s a space to connect, develop and build a stronger foundation for better customer and employee experiences across Romania.
Join the CX Community where collaboration and shared experiences create lasting impact.
Every month we bring together the members of the Romanian CX Professionals Community for practical, insightful events that are free and open to anyone passionate about customer experience.
Our sessions feature industry experts, real-life examples and focused discussions to help you apply CX principles in your daily work.
It’s where learning meets connection and ideas turn into action.
Our Events
Latest Perspectives
Stay one step ahead with insights that save time, money, and missteps.
Our articles are written by Customer Experience professionals and grounded in real-world experience, proven practices, and industry know-how from across the globe.
Whether you’re just starting or scaling your CX strategy, there’s something here for you.
CX Maturity Study
In 2023, we launched the first CX Maturity Study in Romania to map out how organisations approach customer experience and to inspire better, smarter strategies. In 2024, we expanded the study to Moldova.
The study analyses the 6 pillars of customer experience: CX Strategy, CX Culture and Governance, Employee Journey, Customer Journey, Voice of the Customer, Processes and Technologies, giving a clear, up-to-date image of the domain.
We’re making past editions available for free and inviting you to contribute to this year study. Together, we can drive meaningful change across the region.
We hope it will be a source of inspiration and a valuable tool in your work.
