The CX Leadership Programme offers a two‑day strategic course for senior leaders who want clarity, alignment and a practical direction for business transformation. It goes far beyond a traditional course. It provides the structure, expert guidance and focused environment to rethink how your organisation delivers value to customers and how you lead that change.

You will work directly with 2 globally recognised CX practitioners: Ian Golding, CCXP  and Gabriela Ciupitu, CCXP. Together, you will explore the foundations of sustainable CX transformation. From strategy and governance to CX measurement, prioritisation and digital integration. The experience is highly practical, grounded in real organisational challenges and supported by tools and frameworks you can apply immediately.

Your learning journey begins before the course with a personalised CX Maturity Assessment. And continues afterwards through 3 months of group mentoring to help you implement your strategy with confidence.

This programme is an investment in long‑lasting expertise,  a foundation for leading CX with clarity, influence and measurable impact.