Privacy Policy
CUSTOMER EXPERIENCE SRL (hereinafter also referred to as “We” or “Us”) is fully committed to protecting the confidentiality of all personal data we collect, process and store. The personal data processing operator is CUSTOMER EXPERIENCE S.R.L., with registered office in Bucharest, sector 6, Aleea Coloana Infinitului no 8, bl. M, sc. 1, ap. 6, CUI RO44615490, J40/12460/2021. For more information about CUSTOMER EXPERIENCE SRL you can contact us at the following e-mail address: cx@customerexperience.roOperator: Any natural or legal person, whether private or public, including public authorities, institutions and their territorial structures, who determines the purposes and means of the processing of personal data. This Personal Data Privacy Policy sets out:
- What personal data is
- What data we collect and how we collect it
- How, why and for how long we process this data
- With whom we share personal data and why
- How we protect this data
- What rights you have
- How you can exercise these rights
- How to contact us
1. What personal data is
According to Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) which enters into force on May 25, 2018: personal data is any information relating to an identified or identifiable natural person. Different information which, taken together, can lead to the identification of a specific person also constitutes personal data. Examples of personal data: a first and last name; a home address; an e-mail address, such as prenume.nume@societate.com; an ID number; location data; an Internet Protocol (IP) address; a cookie identifier.
2. What data we collect and how we collect it
Information you provide to us The data you submit through the forms available on this website:
- Service provision contract: company name, CUI, registration number, address, representative’s name, bank account, telephone number
- Contact form: name, surname, e-mail address, telephone number
- Event registration form: name, surname, e-mail address, telephone number, company, function
- When sending e-mail: e-mail address, first and last name of recipient
- Newsletter subscription: first name, last name, e-mail address
- Other cases: postal or delivery address
In physical or digital format, via e-mail messages sent to us or following telephone calls. Automatically collected data When you access our website www.customerexperience.ro the web server automatically saves access logs containing the visitor’s IP address, the web resource (document) accessed as well as information about the Operating System/Browser used. We store this data to prevent fraud and to ensure website and information security. We also use cookies on our website to improve the browsing experience for all visitors as well as to measure the effectiveness of this website. Through cookies we do not collect or process any information from which the user can be identified. For more details please visit the COOKIE USAGE POLICY page.
3. How, why and for how long we process this data
Processing of personal data: any operation or set of operations which is performed upon personal data, whether or not by automatic or non-automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise, alignment or combination, blocking, erasure or destruction. Storage: Storage on any kind of support of personal data collected CUSTOMER EXPERIENCE SRL will process personal data for the following purposes:
- Providing the services requested by you.
- To confirm the services you have ordered and to provide you with additional information about them.
- For quotation, contracting and invoicing operations.
- For compliance with applicable laws.
- To inform you about promotional offers, news about the services in our company’s portfolio or to invite you to organized events.
- To prevent fraud and to ensure website and information security.
We will process this data for the duration of our contractual relationship and, after its termination, at least for the period required by the applicable legal provisions in this area, including, but not limited to, archiving provisions.
4. With whom we share this personal data and why
The confidentiality of personal data is one of the most important issues for us. Where appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:
- courier service providers;
- payment/banking service providers;
- market research service providers;
- where we have a legal obligation to do so or if necessary to protect a legitimate interest, we may also disclose certain personal data to public authorities.
5. How we protect this data
Personal data is processed under secure conditions. CUSTOMER EXPERIENCE SRL has taken appropriate technical and organizational data security measures against unauthorized processing or alteration, against loss or destruction, as well as against unauthorized disclosure of or access to personal data transmitted, stored or processed. CUSTOMER EXPERIENCE SRL ensures the integrity, availability, confidentiality and authenticity of personal data. CUSTOMER EXPERIENCE SRL makes all reasonable and commercially justifiable efforts to protect the personal data we hold. We have also implemented appropriate technical and organizational measures to ensure that only personal data necessary for the specified purposes are processed. The principle of implicit data protection will also be followed during the development of new products or services. However, despite our efforts to store collected information in a secure operating environment, which is not publicly available, we cannot guarantee the absolute security of this information during transmission or storage on our systems. In the event of a breach of security that jeopardizes your privacy or personal information, we undertake to inform you of such, either through this website or through other methods at our disposal (email messages, telephone calls).
6. What rights you have
Access, Information, Rectification and Objection You can contact us and we will inform you about the personal information we have collected and processed about you and the purposes for which we use it. You have the right to correct any inaccurate, incomplete, outdated or unnecessary personal information stored in relation to you. You may challenge certain uses of personal information, including direct marketing, if such data is processed for purposes other than those necessary for the performance of our services or compliance with a legal obligation. You may also challenge any further processing of your personal information after prior consent has been given. Erasure and the right to restrict processing You can also ask us to delete your personal information from our systems. We will comply with this request unless we have a legitimate reason not to delete the data. You can ask us to restrict the processing of certain personal information, but this may result in fewer opportunities to benefit from the services we offer. Right to portability You have the right to receive the personal information provided by you in a structured and commonly used format.
7. How you can exercise these rights
These rights can be exercised by sending an e-mail to cx@customerexperience.ro . We may require you to provide additional information necessary to confirm your identity. We may refuse requests that are unreasonably repetitive, excessive or manifestly unfounded. If you believe that our personal information processing activities do not comply with applicable data protection legislation, a complaint may be lodged with:
National Supervisory Authority for Personal Data Processing
Bd. G-ral Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania
www.dataprotection.ro
8. How to contact us
If you have any questions about data protection, you are welcome to contact us at any time: CUSTOMER EXPERIENCE SRL
- Address: Coloana Infinitului, nr. 8, ap. 6, sector 6, București, Romania
- Email: cx@customerexperience.ro
- Phone: 0771.779.412
- Linkedin: www.linkedin.com/in/customer-experience-romania-82059619b
