Latest Perspectives

Stay one step ahead with insights that save time, money, and missteps.

Our articles are written by Customer Experience professionals and grounded in real-world experience, proven practices, and industry know-how from across the globe.

Whether you’re just starting or scaling your CX strategy, there’s something here for you.

Discovering Customer Experience Insights from Ian Golding: A Conversation with a CX Expert

We had the joy and honour of talking with Mr. Ian Golding, a globally renowned Customer Experience thought leader, at ...

Best practices for using and analysing data to improve the customer experience – Valentin Radu, Founder and CEO, Omniconvert

Valentin Radu is the founder and CEO of Omniconvert, a company that focuses on measuring the return on experience and ...

How we built from scratch the CX strategy that inspired the whole group – Interview with Ioana Barbu, CX Manager, Daikin Romania

A solid Customer Experience (CX) strategy is essential to build lasting customer relationships and ensure long-term success. An example of ...