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Our articles are written by Customer Experience professionals and grounded in real-world experience, proven practices, and industry know-how from across the globe.

Whether you’re just starting or scaling your CX strategy, there’s something here for you.

CX, What’s Next? Lessons Learned This Year and Priorities For 2026
by Customer Experience Romania At the right time of the year, when many companies are evaluating their direction and preparing ...
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Can Human-Centricity Speed Up B2B Decision-Making?
by Customer Experience Romania Long decision-making cycles are the number one global barrier to achieving Commercial Excellence, according to diagnostic ...
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Loyalty: what makes customers stay?
by Customer Experience Romania A satisfied customer does not necessarily mean a loyal customer. This is a lesson that many ...
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