The well-known Customer Experience book series is best-selling in the UK, Canada, US, Germany, Brazil, and Italy. “Customer experience #4” will be officially launched on Amazon in February 2022.
Gabriela Ciupitu, customerexperiece.ro founder, is co-author of the book, along with 17 customer experience professionals from around the world.
Customer experience Romania organizes an online launching event of the “Customer Experience #4” on 8th February at 17.00 (16.00 CET). This event is for CX leaders, C-suite managers, and middle management who believe CX is the differentiator in the market, but also for CX enthusiasts who are at the beginning of the road and want to deepen this art.
The speaks and topics addressed in the event are:
Naeem Arif – Designing a complaints procedure to turn complainers into returners
Gabriela Ciupitu – Reshape or not reshape CX strategy during crisis
Faran Niaz – A CX success story – From 23rd to No. 1 Bank in Customer Experience
Discussions will be interactive, so you will have the opportunity to ask questions to our guests.
Participation at the event is free of charge, will be kept online and in English.
The event will be recorded and shared on YouTube channel Customer Experience Romania.